Domestic Orders
We want all of our customers to be completely satisfied with their orders. You may return fabrics, in the condition which you received them, within 30 days of the order date for a full refund of the cost of the fabrics. We'll also pay all of the the shipping costs if the return is a result of our error (you received an the wrong fabric, the material was damaged, etc.). They must be in the exact condition which you received them in order for us to grant you a refund. Incorrect or defective fabrics must be reported within 72 hours of delivery. Otherwise we will not be able to give you a refund.
Please note: While we put a great amount of work into making sure that every fabric is accurately represented in the pictures on this site, every tablet, phone, and computer monitor tend to display colors differently. If you need a fabric to match an exact shade, we highly recommend ordering a swatch. While you can get a refund for the cost of the fabric, regardless of the reason, we will not issue a full refund (fabric + shipping) for discrepancies in exact shades of a color.
Free Shipping Orders
There will be a 15% restocking fee for returns on orders that received free shipping.
Bulk Orders & Special Orders
We do not accept returns on bulk orders or special orders (Orders where we specially order in fabrics for a customer from our suppliers).
Non Returnable Items
We will not accept returns on swatches, button bags, clearance items, or items that have been cut, soiled, washed, or scented.
International Orders
We do not accept returns on international orders
Order Cancellation
Any order may be cancelled prior to shipment, however, cancellations may be subject to a 15% restocking fee on any fabrics in the order that have already been cut.
*Please Note: This is an online policy only. We do not accept returns on cut fabrics in our San Francisco retail store, where customers have the opportunity to see and feel the fabric before they purchase it.