DOMESTIC ORDERS
We want all of our customers to be completely satisfied with their orders. You may return fabrics, in the condition which you received them, within 30 days of the order date for a full refund of the cost of the fabrics. We'll also pay all of the the shipping costs if the return is a result of our error (you received an the wrong fabric, the material was damaged, etc.). They must be in the exact condition which you received them in order for us to grant you a refund. Incorrect or defective fabrics must be reported within 72 hours of delivery. Otherwise we will not be able to give you a refund.
Please note: While we put a great amount of work into making sure that every fabric is accurately represented in the pictures on this site, every tablet, phone, and computer monitor tend to display colors differently. If you need a fabric to match an exact shade, we highly recommend ordering a swatch. While you can get a refund for the cost of the fabric, regardless of the reason, we will not issue a full refund (fabric + shipping) for discrepancies in exact shades of a color.
Non-Returnable Items
We will not accept returns on swatches, button bags, or items that have been cut, soiled, washed, or scented.
INTERNATIONAL ORDERS
We do not accept returns on international orders
*Please Note: This is an online policy only. We do not accept returns on cut fabrics in our San Francisco retail store, where customers have the opportunity to see and feel the fabric before they purchase it.
CANCELLATION POLICY
Any order may be cancelled prior to shipment, however, cancellations may be subject to a 10% restocking fee if the order has already been cut and packed.